|My client was still upset by the incident weeks later|
Personal boundaries being pushed or ignored + feelings of powerlessness and insignificance = Pet Hates.
|The teenager had an unruly mop|
When the stylist had finished, the boy looked at himself in lots of different mirrors and asked about coping with his new hair and styling preparations, while his mother followed him around and told him how handsome he looked.
|A shorter, trendier style|
By the time they’d moved into reception and paid, they’d taken up 20 minutes of my client’s appointment, which was further disrupted by the teenager coming back to ask the stylist yet again about how to use a pot of hair gel.
There was barely an apology from the stylist for keeping my client waiting and she suspected her own cut was rushed because he was now running late.
What could my client have done to handle the situation?
- Asked the receptionist to remind the stylist that his next appointment was waiting?
- Complained directly to the stylist (risking a tense atmosphere and bad cut)?
- Informed the stylist she couldn’t wait any longer and walked out?
- Gone over to the mother and told her to put a sock in it and tipped the boy out of the chair saying, “My turn!”?
I would love to read your suggestions, so please use the comment box below. I’ll offer my own answer in my next post. Have a very happy, stress-free weekend!
RECIPE OF THE WEEK
I love watching Ina Garten's cookery programme when I'm in the States!
SONG OF THE WEEK
To Win My Heart by Dan-T (feat Patricia Edwards)